Five Reasons You Should Hire a Business Telephone Answering Service
It is proven that when callers get an answering machine, more than 60% of would automatically hang up instead of leaving a message. If you are too busy with other calls or are out of the office, you could end up losing potential clients just because they could not talk to a live human. That’s where telephone answering services come in, and there are solid reasons you should consider them for your business.
Even if you’re busy with a lot of other clients, your calls can be answered at your daytime business hours, so there will be no missing calls anymore. As for your out-of-hours calls, how many of them do you think might you miss if you had no out-of-hours answering capacity? Gone is that Monday-Friday, 9am-5pm era. Several companies are couldn’t believe the number of calls they miss beyond their official hours.
Cheaper than a Full-time Receptionist
Using the service is surely more cost-effective compared to hiring a full-time receptionist How in particular? If you hire a receptionist, you can spend a lot without getting full value for money, considering they will likely not be productive enough for the entire span of their shift. Using a telephone answering service, you will only pay for the times when they are actually working. In other words, if you get no calls on a particular day, then you pay the service nothing for that day.
If you pick a good answering service, your calls will be answered in a professional manner, using your preferred company greeting and any other particular instructions you may have for the answering staff. The party calling will never have an idea that they are talking to someone out of your office. Reputable telephone answering services can help provide and maintain a professional image for your business.
More Efficient Operations
Phone calls are some of the biggest distractions people in a workplace have to deal with. Constant interruption while you’re working breaks your momentum, and you will end up finishing even the simplest tasks twice as long as you normally could. If you receive 80 calls daily, that means every 4 minutes, you will have to stop whatever you’re doing to take a call!
Reliable Disaster Recovery Service
Finally, if you run everything in-house, you are practically at the mercy of your power, telephone and Internet company. If any of these goes goes down, which does happen every now and then, then you have no choice but to stop taking calls or processing orders. When you use a telephone answering service, then you know a backup strategy will be available and ready at your disposal. This allows you to keep taking your calls while the issue is being resolved. In short, disruption to your business may be kept to a minimum.